Refund policy

At ZILAIRE , we're committed to delivering high-quality products to our customers. However, we understand that there may be times when you need to exchange or return an item. Here's what you need to know about our refunds and returns policy:

• EXCHANGES

Zilaire makes every effort to deliver defect-free products to our customers. However, if you need to exchange an item for a different size or style, we're happy to help. Please note the following conditions for exchange:

• The item must be unused, unworn, unwashed, free of damage, stains, and fragrances.
• The tag on the product should be intact.
• Notify us within 7 days of receipt of the outfit via email ( Info@zilaire.com ) or WhatsApp (+91 6353-455793) of your intent to exchange.
• An outfit is eligible for exchange/alteration/style change only once.
• The delivery charges for size exchange will be borne by the customer.
• Custom-made orders cannot be exchanged, they can only be altered.
• To initiate an exchange, please self-ship the received products to us. Once it qualifies our quality check, we shall dispatch your replacement order.

• RETURNS

If you receive a damaged, defective, or wrong supply of products, we'll be happy to provide a refund. Please note the following conditions for returns:

• Return and exchange is accepted within 15 days of receiving the package.
• Sale products are not eligible for return and exchange.
• Products under clearance/sample sale will not be eligible for alteration/size exchange.
• We offer credit note upon return, which is valid for up to 90 Day’s from the date of purchase.
• Refund is offered only if the client has received a damaged, defective, or wrong supply of products.
• To initiate a return, please notify us within 7 days of receiving the package via email (Info@zilaire.com) or WhatsApp (+91 6353-455793). Once we've received and inspected the returned item, we'll process your refund or credit note.

If you have any questions or concerns about our refunds and returns policy, please feel free to contact us at Info@zilaire.com. Thank you for choosing ZILAIRE !





We regret to inform you that we cannot accept returns, exchanges, or refunds on international orders. Once an order has been shipped internationally, it cannot be canceled, returned, or refunded.

Please note that all international sales are final. We do not offer refunds, exchanges, or returns on products shipped outside of India. This policy is in place due to the high cost of international shipping and customs fees, as well as the potential for shipping delays and complications.

Therefore, we strongly recommend that you carefully review your order before finalizing it and ensure that you have selected the correct size, color, and quantity of items. Please refer to our sizing charts and product descriptions for accurate information about our products.

In the rare case that you receive a damaged or defective item, please contact us within 7 days of receiving your order and provide us with photographs of the damage or defect. We will review your case and may offer a replacement item or partial refund at our discretion.

We apologize for any inconvenience this may cause and thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact us at Info@zilaire.com